Contact Sweetser Water Restoration

How do you keep water damage from spreading before help arrives?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Homes near Pipe Creek can take on surface water or groundwater after long rains. Note where it's coming in, like a window well or the joint at the base of a wall, so you can show the crew.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will the team ask about your Sweetser home?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• What started it, if you know, like a burst pipe or rain coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Whether the floors feel soft or damp above the crawl space.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Sweetser date mostly from the 1940s to 1970s, and the decade tells the crew what kind of pipes to expect.
• Whether someone will be home to let the crew in.
• If you plan to file a claim, which company your policy is with.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What happens when the crew gets to your Sweetser home?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

Which details about Sweetser homes help the crew plan?

Housing in Sweetser runs from the 1940s to 1970s, which means two houses on the same block can have very different plumbing. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Some parts of Sweetser sit low or near water, and outside water after a storm is handled differently from a plumbing leak. If your house still has galvanized pipes, mention it on the call, since they tend to fail at the threaded joints. Share what you know about the house on the call, even if it's a rough guess.

Where does the Sweetser number take calls from?

Calls from these Sweetser neighborhoods come to the same number:

• Nuzum's Addition · basements are common
• Wilcut's Addition · basements are common
• Bishop's Addition · most with basements
• Sherron's Addition · most with basements
• Hawkins Addition · basements are common

Calls from Converse, Swayzee, Jonesboro, Gas City, Greentown, Fairmount and Van Buren come to us too. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Sweetser and basement flooding.

What do callers in Sweetser want to know first?

Who runs the crews behind Sweetser Water Restoration?

This page is powered by Indy Roof & Restoration, the company Aaron Christy started in 2018. It holds an A+ rating from the BBB and has been accredited since 2019, as its BBB profile shows.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. Aaron talked about water restoration and protecting your home as a guest on FOX59's Indy Now in January 2026. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. The number on this page reaches the team any time, day or night.